Policy
Written in plain language, so there is nothing to work out from a paragraph of terms. Every figure on this page is in US dollars, the currency the checkout charges in.
We ship to the United States and Canada. Shipping is a flat USD $9 per order, however many bottles are in it.
Orders are carefully packed and dispatched from Western Australia. Delivery times vary depending on your location and the carrier used.
Orders are posted from Western Australia, so they arrive in the United States or Canada as an international parcel.
Delivery times vary with the carrier and with customs processing.
International orders may be subject to local customs requirements, import duties, taxes or other charges imposed by the destination country. Where applicable, these charges are the responsibility of the customer.
We want you to feel confident when purchasing Cellivoo. Cellivoo comes with a 14-day money-back guarantee.
If you decide Cellivoo is not right for you, you may request a refund within 14 days of receiving your order, subject to the conditions set out below.
To request a refund, please contact us with:
Once your request has been reviewed, we will provide instructions for the next step.
Unless the product is faulty, damaged, incorrectly supplied or otherwise covered by your rights under the Australian Consumer Law, any cost associated with returning the product is the responsibility of the customer.
We recommend using a trackable postal service when returning an item.
If your order arrives damaged, faulty or incorrect, please contact us as soon as possible with your order details and, where appropriate, photographs of the product and packaging. We will work with you to resolve the issue promptly.
Our 14-day money-back guarantee is provided in addition to your rights under the Australian Consumer Law. Nothing in this Shipping & Returns policy excludes, restricts or modifies any rights or remedies available to you under applicable consumer law.
For shipping, return or refund enquiries, please contact Arabella International Pty Ltd.