Policy
OUR COMMITMENT TO YOUR PRIVACY
Arabella International is committed to protecting your personal information and handling it responsibly, transparently, and in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Policy explains what we collect, why we collect it, how we use it, and your rights in relation to it.
SUMMARY — WHAT WE COLLECT AND HOW WE USE IT
Name, email, phone, address. Process and deliver your order
Payment details (processed securely). Complete your transaction
Order and purchase history. Fulfil orders, resolve disputes, customer service
Website usage data (cookies). Improve website experience and performance
Marketing preferences. Send relevant communications (with your consent)
Communications with us. Respond to enquiries and complaints
This Privacy Policy ("Policy") explains how Arabella International Pty Ltd ("Arabella International", "we", "us", or "our") collects, holds, uses, and discloses personal information in connection with our website at www.ArabellaInt.com and the sale of our nutritional products.
This Policy applies to all personal information we collect — whether online, by phone, by email, or in any other way.
By using our Website or purchasing our Products, you consent to the collection, use, and disclosure of your personal information as described in this Policy. If you do not agree, please do not use our Website or provide us with your personal information.
APP
We are bound by the Australian Privacy Principles (APPs) contained in Schedule 1 of the Privacy Act 1988 (Cth). This Policy is written to reflect those obligations.
Legal Name
Arabella International Pty Ltd
ABN
75 653 790 820
Address
PO Box 499, West Perth WA 6872
Email
info@arabellaInt.com
Website
www.ArabellaInt.com
Arabella International is the entity responsible for the personal information we hold. Questions about this Policy or your personal information should be directed to us at info@arabellaInt.com.
We collect personal information that is reasonably necessary to conduct our business and provide our products and services to you. The types of personal information we may collect include:
When you visit our Website, we may automatically collect:
3.3 Information from Third Parties
We may receive personal information about you from third parties including:
We do not intentionally collect sensitive information (as defined under the Privacy Act 1988, including health information, racial or ethnic origin, religious beliefs, or biometric information) unless you voluntarily provide it and we have your explicit consent, or we are required or authorised by law to collect it.
If you voluntarily share health-related information with us (for example, to ask whether a product is suitable for a specific condition), we will handle that information with additional care and will not use it for any purpose beyond responding to your enquiry.
We collect personal information in the following ways:
We will only collect personal information by lawful and fair means and, where reasonably practicable, directly from you.
APP 3
Under Australian Privacy Principle 3, we collect only the personal information that is reasonably necessary for our functions and activities. We do not collect more information than we need.
We collect and use your personal information for the following purposes:
We may also use your information for the following secondary purposes, where permitted by law or with your consent:
SPAM ACT
Under the Spam Act 2003 (Cth), we will only send you commercial electronic messages if you have consented (expressly or impliedly) and we will always include a clear and functional unsubscribe option. We will honour unsubscribe requests promptly.
We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
We may share your personal information with the following categories of third parties, where necessary to fulfil the purposes described in this Policy:
All third-party service providers are required to handle your personal information in accordance with applicable privacy laws. We take reasonable steps to ensure they do so.
6.2 Legal and Regulatory Disclosure
We may disclose your personal information if required or authorised by law, including:
If Arabella International Pty Ltd is involved in a merger, acquisition, asset sale, or similar transaction, your personal information may be transferred as part of that transaction. We will notify you if this occurs and ensure the receiving party is bound by obligations consistent with this Policy.
APP 6
Under Australian Privacy Principle 6, we will only use or disclose your personal information for the primary purpose for which it was collected, or for a secondary purpose if you would reasonably expect it, or with your consent.
Some of our third-party service providers are located overseas. For example, cloud hosting services, payment gateways, and email marketing platforms may store or process data in countries including the United States and the European Union.
Before disclosing personal information to overseas recipients, we take reasonable steps to ensure those recipients handle your information in a way that is consistent with the Australian Privacy Principles. In some cases, the overseas recipient may be subject to a different privacy regime than applies in Australia.
By using our Website and providing us with your personal information, you consent to the disclosure of your information to overseas recipients as described in this Policy.
APP 8
Under Australian Privacy Principle 8, before we disclose personal information to an overseas recipient, we take reasonable steps to ensure the recipient does not breach the APPs in relation to that information.
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, unauthorised access, modification, or disclosure.
Our security measures include:
No method of data transmission or storage is completely secure. While we work hard to protect your personal information, we cannot guarantee absolute security. If you suspect your account has been compromised, please contact us immediately at info@arabellaInt.com.
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, and to meet our legal, regulatory, and business obligations. In general:
When personal information is no longer required, we take reasonable steps to destroy or de-identify it securely.
Our Website uses cookies and similar tracking technologies to enhance your browsing experience and help us understand how our Website is used.
Cookies are small text files placed on your device by a website. They allow the website to recognise your device and remember certain information about your visit.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect Website functionality, including your ability to place orders. Most browsers allow you to: view what cookies are stored, delete individual or all cookies, and block third-party cookies.
For more information about managing cookies, visit www.allaboutcookies.org.
We may send you marketing communications about our products, promotions, and news where you have:
Every marketing email we send will include a clear and functional unsubscribe link. You may also unsubscribe at any time by emailing info@arabellaInt.com. We will process your unsubscribe request within 5 business days.
Unsubscribing from marketing communications will not affect transactional communications related to your Orders (such as order confirmations and shipping notifications).
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the following rights in relation to your personal information:
You have the right to request access to the personal information we hold about you. To make an access request, contact us at info@arabellaInt.com. We will respond within 30 days. We may ask you to verify your identity before providing access.
In most cases we will provide access free of charge. If your request is complex or requires significant effort, we may charge a reasonable fee — we will advise you of any fee before proceeding.
11.2 Correction
If you believe the personal information we hold about you is inaccurate, incomplete, or out of date, you have the right to request correction. Contact us at info@arabellaInt.com and we will correct the information or, if we disagree, attach a note to the record explaining the disputed information.
If you believe we have breached the Australian Privacy Principles or this Policy, you may lodge a complaint with us by contacting info@arabellaInt.com. We will:
If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC):
APP 12 & 13
Australian Privacy Principles 12 and 13 give you the right to access and correct the personal information we hold about you. We are committed to responding to these requests promptly and transparently.
Our Website and products are not directed at children under the age of 18. We do not knowingly collect personal information from children under 18 without verifiable parental consent.
If you believe we have inadvertently collected personal information from a child under 18, please contact us immediately at info@arabellaInt.com and we will take prompt steps to delete that information.
Our Website may contain links to third-party websites that are not owned or controlled by Arabella International. This Policy does not apply to those websites. We encourage you to review the privacy policies of any third-party websites you visit, as we have no control over and accept no responsibility for their privacy practices.
14. Changes to This Policy
We may update this Policy from time to time to reflect changes in our business, technology, or legal obligations. When we make a material change, we will:
Your continued use of our Website after any change constitutes your acceptance of the updated Policy.
For all privacy-related enquiries, access and correction requests, complaints, or questions about this Policy, please contact our Privacy contact:
Business
Arabella International Pty Ltd
ABN
75 653 790 820
Privacy Contact
Privacy Officer
Address
PO Box 499, West Perth WA 6872
Email
info@arabellaInt.com
Website
www.ArabellaInt.com
We aim to respond to all privacy enquiries within 30 days. For urgent matters, please mark your email "URGENT — PRIVACY" in the subject line.
By using our Website or purchasing our Products, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described.
Questions about this policy? Contact Arabella International.